Frequently Asked Questions

Welcome to our FAQ section. Here you'll find answers to some of the most common inquiries about our products, shipping, returns, and more. If you have any other questions, feel free to contact us!

Shipping

Q1: What are your shipping rates?

A1: Our shipping rates vary based on the destination and the weight of the package. You can view the shipping cost at checkout before completing your purchase. We also offer free shipping on orders over $50.

Q2: How long will it take for my order to arrive?

A2: Orders are typically processed within 1-2 business days. Shipping times vary depending on your location:

  • Domestic (USA & Canada): 3-7 business days
  • International: 7-21 business days

Returns

Q3: What is your return policy?

A3: We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Please contact our customer service to initiate a return.

Q4: How do I return an item?

A4: To return an item, please contact our customer service team with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send the item back to us.

Product Care

Q5: How do I care for my eco-friendly products?

A5: Caring for your eco-friendly products ensures their longevity and sustainability:

  • Skincare and Personal Care: Store in a cool, dry place away from direct sunlight. Follow the specific instructions on each product's label.
  • Household Essentials: Follow washing and care instructions provided with each item. Many of our products are reusable and can be washed and used multiple times.

Additional Questions

Q6: How can I contact customer support?

A6: You can contact our customer support team via Contact Us page. 

Q7: Do you offer gift cards?

A7: Yes, we offer gift cards in various denominations. You can purchase them directly from our website under the "Gift Cards" section.

Q8: Are your products really eco-friendly?

A8: Yes, all our products are carefully curated to ensure they meet our sustainability standards. We prioritize natural, organic, and sustainably sourced materials to reduce environmental impact.

We hope this FAQ section helps answer your questions. For any additional inquiries, please don’t hesitate to reach out to our customer service team. Thank you for choosing Good for Earth Goods!